Shipping policy

Shipping Policy

Any customs duties or taxes that may incur as deemed by your country's legal regulations shall be borne by the customer, hence it is advisable that you check this with your local authorities prior to completing the order. 

Once your order has shipped, we are not responsible for any uncollected parcels due to incomplete/wrong address or unsuccessful delivery attempts. We are not liable for unanticipated delays due to bad weather conditions or customs clearance procedures.

In the case of missing or lost parcels, refunds will be processed only upon official confirmation from the postal service. According to universal postal regulations, the inquiry may take up to 2 months to conclude.

 

Shipping Rates

Free Standard shipping applies to all Australia orders over AUD$150.

For all other international orders, free Standard shipping applies to orders over AUD$150. Otherwise, shipping is calculated at the checkout.

 

Shipping Times

Please note due to the pressures of COVID-19 your package may be delayed. Please keep this in mind when purchasing. We try our best to process your orders as soon as we can to ensure you receive it within a reasonable time frame.

 

Some of our parcels come directly from overseas which is why the delivery can take up to 4 weeks. Dependent on which stock is kept on hand, some items may be sent separately. Please keep this in mind when purchasing.

 

Please note that some items of the order may be shipped separately due to differences in suppliers, shortage of stock etc.